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Nordic Financial Executive Day 2027

Growth. AI. Trust.

Product

Nordic Financial Executive Day 2027

Time

13.4.2027

hybrid

Clarion Hotel Helsinki, Helsinki

Product

Nordic Financial Executive Day 2027

Time

13.4.2027

hybrid

Clarion Hotel Helsinki, Helsinki

Program
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Shaping the next era of Financial Leadership

Nordic Financial Executive Day brings together senior leaders from banking, insurance and financial services to explore where the next wave of growth and competitive advantage will come from. The agenda examines how AI, new business models, customer ownership, productivity and trust are reshaping the economics of financial services.

From AI-powered advisory and embedded finance to new revenue models and customer expectations, the day challenges leaders to look beyond today’s structures and define what the winning financial institution of the 2030s will look like.

Join your peers to challenge assumptions, sharpen strategic priorities and help shape what comes next.

The new rules of finance

Growth and New Revenue

Where the next meaningful growth in financial services will come from — and which new business models, customer needs and strategic bets will shape the years ahead.

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AI, Productivity and the Customer

How AI transforms advisory, service, sales and operating models — while redefining customer ownership, productivity and the economics of financial services.

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Trust, Security and Relevance

How trust, safety and customer outcomes become sources of competitive advantage as financial services move increasingly into AI agents, platforms and embedded ecosystems.

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2027 Moderator

Peter Nyman

Journalist, TV-host

Peter Nyman

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    • Tuesday 13.4.

      We open the doors – welcome

      Opening remarks by our moderator

      The Next Growth Engine of Nordic Financial Services

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        • Where will the next meaningful wave of growth come from for banks and insurers?
        • Which traditional revenue pools are under pressure – and which new ones are large enough to move the P&L?
        • New customer needs, services and business models as sources of growth
        • Where should financial institutions place their biggest strategic bets for the next five years?

      Who Will Own the Customer in 2030?

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        • Who will own the customer relationship, distribution and ultimately the margin?
        • Banks and insurers versus fintechs, platforms, wallets, marketplaces and AI agents
        • What happens when someone else becomes the customer’s primary financial interface?
        • How do financial institutions remain relevant across the customer’s life, not just at the moment of purchase?

      Networking Break

      What Happens When Your Best Banker Is an AI?

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        • What happens when every customer can have access to always-on, highly personalised financial advice?
        • How far can AI change sales productivity, advisory, underwriting, service and lending?
        • What happens to cost-to-income when the marginal cost of knowledge work falls dramatically?
        • Who owns the customer relationship when AI becomes the customer’s trusted financial interface?
        • Where will human expertise still create differentiated value?

      Customers Don't Want Financial Products. They Want Financial Security.

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        • Customers don’t want a mortgage – they want a home
        • They don’t want insurance – they want certainty when something goes wrong
        • They don’t want investment products – they want financial freedom
        • What changes when banks and insurers organise around customer outcomes rather than product categories?
        • Could banks and insurers increasingly compete for the same customer needs?

      Lunch

      The Invisible Financial Institution

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        • What happens when customers no longer need to actively “go to their bank or insurer”?
        • AI agents, embedded finance and ecosystems moving financial services into the background
        • When does invisibility create growth – and when does the financial institution become a commodity?
        • Who owns the customer, the data and the economics when distribution moves elsewhere?

      The Productivity Dividend – Where Should the Gains Go?

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        • What if technology fundamentally lowers the cost of running a financial institution?
        • Should the productivity dividend go to lower costs, better service, lower prices, more advice – or higher growth?
        • How much of today’s operating model, legacy structure and manual work is still necessary?
        • What happens to talent and organisational design when AI and automation change the economics of knowledge work?
        • Can productivity become a source of competitive advantage rather than simply a cost-cutting programme?

      Networking Break

      The Trust Advantage: Can Safety Drive Growth?

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        • Can trust increase conversion, retention and share of wallet?
        • What does customer trust mean in the age of AI-enabled fraud, deepfakes and identity theft?
        • Can fraud prevention and security become part of the customer proposition?
        • How much friction will customers accept in exchange for greater safety?
        • Could the safest financial institution also become the most attractive one?

      The Financial Institution That Doesn't Exist Yet

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        • If we built a financial institution from scratch today, what would we do differently?
        • Which existing products, processes, organisational structures and technologies would we choose not to rebuild?
        • What would an AI-native, real-time and outcome-led financial institution look like?
        • Who would be its most dangerous competitors – and would they even be financial institutions?
        • What should today’s leaders start building now to remain relevant into the 2030s?

      Closing Summary by our Moderator

    A Shared experience, elevated.

    When attending with three or more guests, enjoy an exclusive 10% group privilege — crafted to enhance your collective experience and unlock added value together.

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